Cancellation policy

12. Cancellation policy

Cancellations may be requested via WhatsApp, email, or directly at our main office in Quepos, Costa Rica.

Every cancellation request must include, at a minimum:

• Name of the person who made the reservation.
• Tour date.
• Name of the booked tour.
• Number of guests.
• Contact method.
• Proof of payment, when applicable.

The cancellation will be valid once received and confirmed by Chasing Adventures Costa Rica.

13. Cancellations on regular tours

For regular tours, cancellations made less than 48 hours before the confirmed pickup time are not eligible for a refund.

Cancellations made more than 48 hours in advance may qualify for a refund, credit, or rescheduling, subject to the payment method used and any applicable administrative fees.

14. Cancellations on group, private, or special tours

For group, private, corporate, or special-reservation tours, cancellations made less than 7 days before the tour date are not eligible for a refund.

This condition is in place because of the logistics, bookings, staffing, transportation, meals, suppliers, equipment, and operational costs already committed.

Cancellations made more than 7 days in advance may be evaluated for a refund, credit, or rescheduling, subject to the specific conditions of the reservation.

15. No-shows and late arrivals

If the guest does not show up on the day of the tour, it will be treated as a last-minute cancellation and will not be eligible for a refund.

Late arrivals that prevent the activity from running on the scheduled time may also be treated as no-shows.

Punctuality is essential to ensure safety, logistics, transportation, supplier coordination, and the overall group experience.

16. Date changes or rescheduling requested by the guest

Date changes are subject to availability and should be requested as far in advance as possible.

For regular tours, changes should be requested preferably at least 48 hours in advance.

For group, private, or special tours, changes should be requested preferably at least 7 days in advance.

Chasing Adventures Costa Rica may consider changes requested outside these windows, but approval will be at the company's discretion, based on availability, logistics, season, suppliers, and operating conditions.

17. Cancellations due to weather, safety, or operating conditions

If Chasing Adventures Costa Rica needs to cancel a tour due to extreme weather, safety reasons, force majeure, access closures, decisions by competent authorities, river, sea, trail, or transport conditions, or any operational situation that prevents running the activity responsibly, the guest may choose:

• Rescheduling at no extra cost, subject to availability.
• A full 100% refund, when applicable.

The company is not required to cancel a tour due to light rain or normal tropical weather, as long as operations are considered safe.

18. Refunds

Approved refunds will be processed using the same payment method as the original payment or another method agreed upon between the parties.

Processing times may vary depending on the payment method, bank, financial platform, or provider used.

Any banking fees, payment gateway charges, administrative costs, or exchange-rate differences may be deducted from the refund amount, provided they were disclosed in advance or are applicable to the payment method used.

Refunds are not automatic and must be reviewed by Chasing Adventures Costa Rica in accordance with these policies.